Supporting Primary Care Through Communication with Colleagues and Communities

Samantha Horwill
August 26, 2021

Our work with the All Wales Cluster Leads Group centresaround creating space for listening and reflection, supporting rapid actionaround things that matter and make a difference.

We have heard a lot about the lived experience of colleaguesin primary care through the pandemic, and the importance of the role ofcommunication teams in educating and informing our communities and health andsocial care colleagues around the reality of delivering primary care services.

Some of the most important messages are:

-     Primary Care has been, and continues to be, open

-     Increases in demand and wait-times are frustratingfor clinicians and patients

-     difficulties in recruiting to vacancies andaccessing locums exacerbates the impact of growing workload leading to patientdissatisfaction and reduced morale and increased fatigue for people working inprimary care

There is an opportunities for Cluster Leads to work throughthese themes with Health Board communication teams to help build a narrative forcolleagues and communities that continues to support primary care.

On Improving Chronic Disease Management in Primary Care

Dr Richard Baxter has published two recent articles on the topic of Chronic Disease Management

Read full story

Social Prescribing - An Introduction

An introduction to the potential impacts of social prescribing in Wales

Read full story

Yma's Third Birthday

On our third birthday, read about our past year and plans for the future

Read full story
We’re here for you
If you have any ideas on how we can accomplish our goals within Health and Social Care, or would like to get involved, we’d love to hear from you.
Get in touch